If you choose to express your concerns verbally, first discuss the matter with your direct provider (for clients) or supervisor (for employees). Allow reasonable time for a response and discussion. The initiation of resolution will occur within five business days of receipt. If TIME Organization cannot adequately initiate resolution within this timeframe, you will receive written notification explaining the reason and the expected timeline for addressing the grievance.
Clearly present your viewpoint and remain calm and reasonable in your communication. If you are not satisfied with the outcome, you may proceed to the next step.
I’m Uncomfortable Discussing My Grievance Directly—What Should I Do?
If you prefer not to discuss your grievance with your provider or supervisor directly, you may complete the Grievance Form on this page or write a letter describing your concern and steps you’ve taken to resolve the issue. Address the form (or letter) to the TIME Organization Executive Director. Every attempt will be made to resolve grievances at the appropriate program or department level.
If your grievance remains unresolved, you may request a meeting with the Executive Director. If a satisfactory resolution is reached, the grievance will be considered resolved, and a written summary will be provided. If you are not satisfied, you will receive guidance on how to proceed further.
I Have Submitted My Grievance, but I Am Unhappy with the Outcome—What’s Next?
You may request a meeting with the Executive Director of TIME Organization. The Executive Director takes all grievances seriously and will review the situation with you. If you have not already discussed the issue with your provider or supervisor, you may be referred back to that individual unless you provide a valid reason why this step should be bypassed.
The Executive Director will consider all viewpoints and make every attempt to resolve the matter. Some cases may require additional time for thorough review, so an immediate decision may not always be possible.
If your grievance remains unresolved, you may submit a written request for review by the Appeal Board. The Appeal Board consists of:
- The President of the TIME Organization Board (or a designated representative).
- One board member chosen by the Executive Director.
- One board member chosen by the individual submitting the grievance.
The Appeal Board will render a decision within five working days of hearing the grievance and provide a written summary of their findings. The decision of the board is final.
All grievances must be resolved within 30 calendar days of receipt. Attempts to resolve grievances informally do not extend this timeframe unless all parties agree to mediation or an extension. If a grievance remains unresolved after 30 days, it will be referred to the Division of Behavioral Health within five business days for technical assistance.
Grievances involving allegations of abuse, neglect, discrimination, harassment, or unsafe working conditions will be immediately elevated to the TIME Organization Appeal Board.
